Compensation: $17/hour
Job status: full-time, Non-exempt
Scheduled Hours 11:00 a.m.-7:00 p.m.; occasional Saturday morning availability required
Travel: None
Location: Houston, Texas; must be on-site – Telecommuting not available
Education: Two or four year degree in technical or business
Experience: Minimum 1 years of responsible work experience; IT experience preferred
Certifications: Microsoft Certifications, CompTIA A+, CompTIA Network+ preferred

Responsibilities (including but not limited to):

• Resolve user-submitted, IT work tickets using Samanage ticketing system
• Responsible for end user hardware/software installation, trouble-shooting and maintenance
• Ensure inventory management and other internal policies are followed at all times
• Responsible for coordination with other service teams for incident resolution and request provisioning
• Manage and complete projects as requested by immediate supervisor

Key skills and attributes:

• Outstanding customer service and communication skills
• Good team player with strong interpersonal skills are desired qualities
• Desire to learn and be part of an IT team
• Microsoft Windows O\S and Office Suite experience
• Experience providing remote fault analysis, via verbal communication and IT remote control tools (LogMeIn experience a plus)
• Ability to configure and deploy desktop environments in accordance with the agreed standard configuration to authorized users
• Ability to troubleshoot network printers
• Capable of conducting tests of the hardware and/or software affected using supplier test procedures and diagnostic tools. Corrects malfunctions. Documents results in accordance with agreed procedures
• Technical skills in Windows Server 2003/2012, DNS/DHCP, Networking, , Active Directory and/or Office 365 user account administration experience
• CompTIA A+, Network+, MCSA, CCENT, and other certs are not required but are a plus
• Wordpress experience is a plus
• Samanage ticketing system experience a plus
• VOIP experience a plus

About Us

Nova 401(k) Associates (www.nova401k.com) is a TPA firm headquartered in Houston, Texas with offices in Dallas, Austin and Scottsdale, AZ. We provide consulting and pension administration services for all types of qualified retirement plans including, 401(k), Profit Sharing, Cross-Tested and Defined Benefit, including Cash Balance Plans.

Application Process:

• Applicants must apply from our website – emails and phone calls not will not be considered.
• Applicants are required to take online tests.
• Candidates invited to interview in person will be administered a brief skills test.
• Please note that this position does require a successful background check.