Are you looking for a challenge with a vibrant company in a stable industry?  Are you excellent at communicating verbally over the phone and via email?

Nova 401(k) Associates is a rapidly growing national third party consulting firm providing administrative services to companies sponsoring 401(k), pension and other qualified retirement plans.   We have a nationally recognized sales team allowing us to grow in excess of 20% per year providing advancement opportunities for our professionals.
 

We are looking to fill an entry level Customer Service Representative (Participant Specialist) position in our Houston office. Although welcome, industry experience is not necessary and paid training will be provided. Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates. For additional information on the Distribution Administrator and Loan Administrator Certificate Program, please visit NIPA’s website at www.nipa.org.

The full-time position includes benefits and paid time off.  We frequently promote from this position.  

Job Responsibilities:

• Responsible for answering the Nova participant services line
• Work directly with participants and clients to help complete forms, answer questions, etc.
• Establish solid working relationship with all vendors and plan sponsors to ensure open and accurate communication
• Provide data entry assistance for Distribution Department
• Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
• Perform other related duties as required

Qualifications:

• Bachelor's degree required for full-time position. 
• At least 60 college hours completed and actively attending college for part-time position.  Minimum hour for part-time position 20 hours/week.
• Professional appearance required (business casual attire)
• Knowledge of phone systems and phone etiquette, including professional phone manners
• Comfortable working online
• Excellent written and verbal communication skills and customer service skills
• Ability to maintain confidential information
• Superior organizational skills
• Proficiency with MS Excel and MS Word
• Flexibility, adaptability and ability to multi-task
• Clean background check
• Bilingual speaking a plus
• Committed to lifelong learning and coachable

We get it. We listen. We communicate.