Nova 401(k) Associates is looking for a Remote Receptionist to handle incoming calls from 9:00am to 5:00pm Pacific/West Coast time. As a receptionist at Nova 401(k) Associates, you will be our clients' first point of contact and an important voice for our clients.  A signing bonus is available for well-qualified candidates!

Job Responsibilities:

• Answer incoming phone calls and route calls to appropriate staff
• Log requested calls
• Enter all requests for participant loans and distributions into the Nova client management system
• Provide data entry assistance for other Nova departments
• Provide administrative support as requested
• Provide backup when early day receptionist is on PTO (if mutually agreed)
• Assist with other tasks as needed

Qualifications:

• High school diploma 
• 3 - 5 years of receptionist-related job experience (data entry, phone answering, message taking, call routing, etc.)
• An appropriate, quiet home work environment including a high quality internet connection
• Knowledge of VOIP phone systems and phone etiquette including professional phone manners
• Strong communication and customer service skills
• Proficiency in MS Excel and MS Word
• Minimum bandwidth of 10 mbps (up speed) and 20 mbps (down speed) with a hard-wired (not wireless) connection
• Superior organizational skills and the ability to multi-task
• Professional appearance (business casual attire) when on Zoom meetings or Microsoft Teams meetings
• Coachable, detail oriented, energetic and professional
• Strong work ethic
• Clean background check
• Ability to work 9:00am Pacific Time – 5:00pm Pacific Time (10:00am MST - 6:00pm MST; 11:00amCST – 7:00pmCST) Monday through Friday with a 30 minute lunch break

Salary and benefits:

• $18-$20 per hour
• Geographic adjustment available in select locations
• Paid time off and paid holidays
• 401(k) plan with match, medical, dental, LTD, STD and life insurance
• Signing bonus available for well-qualified candidates!

Hiring Process:

• Apply online
• Take online assessments
• Two video interviews
• Complete and sign application
• Background check
• Offer sent via DocuSign
• Preference will be given to applicants who complete steps quickly as we need to hire right away!

Other Information:

• Start date - As soon as possible.  We will support providing current employer two weeks notice if you are currently employed.
• Location requirement - No specific location is required other than being in USA.  However, the approval to work remote will be specific to your current residence.  And, please note the work hours specified above.
• This is a regular, non-exempt, hourly, full-time position.  Our normal work-week is 37.5 hours per week.  No overtime is required, but a small amount of overtime may be available.
• Our pay-cycle is bi-weekly.
• We will provide the necessary computer equipment which is to be returned to us (at our expense) at the end of employment.
• We will reimburse up to the lesser of 50% of your monthly internet expense and $50.  We will not pay for internet installation.

Nova 401(k) Associates is an energetic and thriving national third party administrator for retirement plans.  We respond to all applications.  If you do not receive a response, please check your junk mail folder or spam filter.