Do you have a knack for customer service and problem solving? Are you excellent at communicating verbally over the phone, on video and via email? Are you looking for a career where you can learn a valuable, marketable skill and advance in a professional environment?  We may have the job for you!  We are looking to fill these positions immediately.  A signing bonus may be available for highly qualified applicants.

Overview of the Position:

Nova 401(k) Associates is looking to fill several Customer Service Specialist positions.  Customer Service Specialists provide clients support on simpler 401(k) issues over the phone.  For example, Customer Service Specialists may assist clients with census submission questions, submitting Form 5500 and other issues.

Customer Service Specialists receive paid training and Nova supports Customer Service Specialists obtaining industry credentials through paid study time, paying for exams and professional membership fees.  This is a fully remote position.  Excellent performers who obtain a QKA designation will be eligible to apply for other positions after 18 months.

About Nova:

Nova 401(k) Associates is a vibrant and growing national third party, non-producing administration firm. We have a nationally recognized sales team allowing us to grow continuously and provide advancement opportunities for our professionals.

What Nova Offers You:

This non-exempt, salaried position supports a great work-life balance with a 37.5 hour work week, PTO and paid time off.  We offer a competitive compensation package including medical insurance, dental insurance, disability insurance, life insurance, a 401(k) plan and an HSA.

What You will Be Doing:

• Assist clients via the phone or video conference with census submission issues, submitting Forms 5500 and similar issues
• Work directly with clients to help answer simple 401(k) questions, reset passwords, troubleshoot web access, etc.
• Follow-up by phone with clients about missing items
• Answer simple client questions via email
• Document all client interactions in our workflow management system
• Collaborate with account managers and others to ensure a positive client experience
• Assist with other assigned tasks to balance workloads and receive well-rounded training
• Perform work according to Nova policies and procedures
• Complete assigned training
• Work towards obtaining an industry designation

About You:

• Three or more years of customer service experience
• High school diploma
• 2 or more years of college coursework (generally a four year degree is required for promotions from this position)
• Excellent written communication skills and ability to compose a professional email
• Excellent verbal communication skills and knowledge of phone etiquette
• Excellent time management, organizational skills and ability to multi-task
• Experience with Microsoft Office and comfortable using a computer
• An appropriate, quiet home work environment including a high quality internet connection
• Knowledge of VOIP phone systems  a plus
• Help desk experience a plus
• Experience with Zoom or Microsoft teams a plus
• Professional appearance (business casual attire) when on Zoom meeting or Microsoft Teams meetings
• Clean background check
• Committed to lifelong learning and coachable

Salary and benefits:

• $42,000 - $50,000 annually depending on experience and qualifications
• Geographic adjustment available in select locations
• Paid time off and paid holidays
• 401(k) plan with match, medical, dental, LTD, STD and life insurance
• Signing bonus available for well-qualified candidates!

Hiring Process:

• Apply online
• Take online assessments
• One video interviews
• Complete and sign application
• Background check
• Offer sent via DocuSign
• Preference will be given to applicants who complete steps quickly as we need to hire right away!

Other Information:

• Start date - As soon as possible.  We will support providing current employer two weeks notice if you are currently employed.
• Location requirement - No specific location is required other than being in USA.  However, the approval to work remote will be specific to your current residence.  
• This is a regular, non-exempt, salaried, full-time position.  Our normal work-week is 37.5 hours per week.  No overtime is required, but a small amount of overtime may be available.
• Our pay-cycle is bi-weekly.
• We will provide the necessary computer equipment which is to be returned to us (at our expense) at the end of employment.
• We will reimburse up to the lesser of 50% of your monthly internet expense and $50.  We will not pay for internet installation.

Nova 401(k) Associates is an energetic and thriving national third party administrator for retirement plans.  We respond to all applications.  If you do not receive a response, please check your junk mail folder or spam filter.