Are you a computer expert looking for a challenge with a vibrant company in a stable industry? Nova 401(k) Associates (www.nova401k.com) is a TPA firm headquartered in Houston, Texas with offices in Dallas, TX and Scottsdale, AZ. We provide consulting and pension administration services for all types of qualified retirement plans including: 401(k), Profit Sharing, Cross-Tested and Defined Benefit (including Cash Balance Plans).

Due to our continued growth, we are currently seeking to fill a Desktop/Helpdesk Support Technician position. This position is located in Houston, TX and is full time from Monday through Friday. The Desktop/Helpdesk Support Technician also needs to be on call one weekend a month.

The Desktop/Helpdesk Support Technician is responsible to provide day to day support to ensure the effective and efficient operation of the desktop environment including PCs, laptops, telephones, printers, and other local and remote peripherals. Under limited supervision and general direction, the Desktop/Helpdesk Support Technician must be able to perform advanced level technical duties requiring special knowledge and/or analytical skills to support of desktop, notebook, mobile devices and system management operations. Duties also include network connectivity support, participation in projects as needed and proper utilization of the Helpdesk system for logging, tracking, and communication of technical support issues.

Job Responsibilities:

• Resolve user-submitted IT work tickets using Samanage ticketing system
• Responsible for end user hardware/software installation, troubleshooting and maintenance
• Ensure inventory management and other internal policies are followed at all times
• Responsible for coordination with other service teams for incident resolution and request provisioning
• Manage and complete projects as requested by immediate supervisor
• Must be on call one weekend a month

Qualifications:

• Excellent troubleshooting abilities
• Must be able to quickly assess severity and impact of User issues
• Excellent communication skills (verbal & written), including strong telephone skills
• Strong PC and typing skills including work within client/server and/or web-based ticket logging systems
• MS Office Experience
• Project management skills - Ability to work without close supervision while ensuring that tasks are done effectively and consistently
• Able to work shifts, have some flexibility in terms of scheduling and be open to the possibility of overtime opportunities
• Ability to effectively work independently or in a team environment
• Detail-Oriented

We get it. We listen. We communicate.