Title: | Remote Receptionist |
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ID: | 1388 |
Location: | Remote |
Do you love talking to people on the phone? Are you a multi-tasker extraordinaire?
Nova 401(k) Associates is looking for a Remote Receptionist! As a Receptionist at Nova 401(k) Associates, you will be our clients' first point of contact and an important voice for our clients. The hours for this position are 9:00amPST – 5:00pmPST (11:00amCST – 7:00pmCST) Monday through Friday with a 30 minute lunch break.
Nova 401(k) Associates is an energetic and thriving national third party, non-producing administration firm. We have a nationally recognized sales team allowing us to grow continuously and provide advancement opportunities for our professionals.
Job Responsibilities:
- Answer the national Nova main phone line and route calls to appropriate staff
- Log requested calls
- Provide after-hour support to the Nova participant line and NovaIRA participant line
- Enter all requests for participant loans and distributions into the Nova client management system
- Provide data entry assistance for other Nova departments
- Provide administrative support as requested
- Provide backup when early day receptionist is on PTO (if mutually agreed)
- Assist with other tasks as needed
Qualifications:
- High school diploma or equivalent
- 3 - 5 years of receptionist related job experience (data entry, phone answering, message taking, call routing, etc.)
- An appropriate, quiet home work environment including a high quality internet connection
- Some college coursework or other professional training a plus
- Knowledge of VOIP phone systems and phone etiquette including professional phone manners
- Strong communication and customer service skills
- Proficiency in MS Excel and MS Word
- Minimum bandwidth of 10 mbps(up speed) and 20 mbps(down speed) are required
- Superior organizational skills and the ability to multi-task
- Professional appearance (business casual attire) when on Zoom meeting or Microsoft Teams meetings
- Coachable, detail oriented, energetic and professional
- Strong work ethic
- Clean background check
We get it. We listen. We communicate.