Do you love talking to people on the phone? Are you a multi-tasker extraordinaire?
 

Nova 401(k) Associates is looking for a Remote Receptionist! As a Receptionist at Nova 401(k) Associates, you will be our clients' first point of contact and an important voice for our clients.  The hours for this position are 9:00amPST – 5:00pmPST (11:00amCST – 7:00pmCST) Monday through Friday with a 30 minute lunch break.

Nova 401(k) Associates is an energetic and thriving national third party, non-producing administration firm. We have a nationally recognized sales team allowing us to grow continuously and provide advancement opportunities for our professionals.
 

Job Responsibilities:

• Answer the national Nova main phone line and route calls to appropriate staff
• Log requested calls
• Provide after-hour support to the Nova participant line and NovaIRA participant line
• Enter all requests for participant loans and distributions into the Nova client management system
• Provide data entry assistance for other Nova departments
• Provide administrative support as requested
• Provide backup when early day receptionist is on PTO (if mutually agreed)
• Assist with other tasks as needed

Qualifications:

• High school diploma or equivalent
• 3 - 5 years of receptionist related job experience (data entry, phone answering, message taking, call routing, etc.)
• An appropriate, quiet home work environment including a high quality internet connection
• Some college coursework or other professional training a plus
• Knowledge of VOIP phone systems and phone etiquette including professional phone manners
• Strong communication and customer service skills
• Proficiency in MS Excel and MS Word
• Minimum bandwidth of 10 mbps(up speed) and 20 mbps(down speed) are required
• Superior organizational skills and the ability to multi-task
• Professional appearance (business casual attire) when on Zoom meeting or Microsoft Teams meetings
• Coachable, detail oriented, energetic and professional
• Strong work ethic
• Clean background check

                                                                          We get it. We listen. We communicate.